Hospitality in a Box

At the core of Hospitality in a Box is a rock-solid, high-performance IT infrastructure layer. From the moment we deploy, your property benefits from enterprise-grade networking, cyber-secure connectivity, and a fully monitored infrastructure stack — all included in your monthly subscription.

Whether you operate a 12-room boutique guesthouse or a 500-room city centre hotel, the infrastructure scales precisely to your footprint. Our network operations centre monitors your environment 24 hours a day, 365 days a year, resolving issues proactively before your guests or staff notice them.

Property Management System (PMS): We integrate and manage leading cloud-based PMS platforms to streamline your front-of-house operations — from reservations and check-in to billing, housekeeping dispatch, and reporting. Your PMS becomes the beating heart of your operation, connected seamlessly to every system in the stack.

Guest Room Management Solutions (GRMS): We deploy smart room control systems that give your guests intuitive control over lighting, temperature, curtains, and do-not-disturb status — all from their bedside panel, mobile device, or voice assistant. For your engineering team, GRMS delivers real-time room status, energy optimisation, and preventative maintenance alerts.

In-Room Guest Entertainment: Hospitality in a Box includes a curated in-room entertainment solution — from high-definition IPTV and streaming casting (Netflix, Disney+, Spotify) to digital guest directories and in-room dining ordering via smart displays or the guest’s own device. Guests arrive and their technology just works.

Hospitality in a Box integrates the full Unifocus operations management platform — an industry-leading suite purpose-built for hotels. Unifocus gives your leadership team the real-time operational intelligence they need to run a leaner, more consistent, and more profitable property.

Task & Service Management: Unifocus digitises your housekeeping, maintenance, and guest service workflows. Room inspections, task assignments, and service requests are managed in real time from mobile devices — eliminating paper-based processes, reducing response times, and giving managers live visibility of operations across every department.

Guest Feedback & Quality Assurance: Integrated guest satisfaction tools capture real-time feedback at key moments in the guest journey. Operational data and guest scores are surfaced together, enabling management to connect service quality directly to operational performance.

Asset & Maintenance Management: Preventative maintenance schedules, asset registers, and reactive work order management are fully integrated within the Unifocus platform, reducing asset downtime and extending equipment lifecycles.

Labour is the single largest controllable cost in any hotel. Hospitality in a Box includes the Unifocus Workforce Management suite — a hospitality-specific platform that replaces manual spreadsheets, guesswork scheduling, and paper timesheets with intelligent, data-driven workforce technology.

Labour Forecasting: Unifocus WFM uses historical occupancy data, booking pace, event calendars, and operational patterns to generate accurate, department-by-department labour forecasts. Managers know their staffing requirements days in advance, eliminating last-minute scrambles and overstaffing.

Intelligent Scheduling: Build optimised rotas in minutes, not hours. The Unifocus scheduling engine matches forecast demand against staff availability, skills, contracted hours, and shift rules — automatically surfacing the most cost-effective schedule whilst respecting local employment law requirements including working time regulations, rest period obligations, and zero-hours contract provisions.

Time & Attendance: Replace paper sign-in sheets and buddy-punching with digital time capture via mobile clock-in, biometric terminals, or tablet kiosks. Actual hours worked are captured in real time, compared against the schedule, and flagged for manager approval — all feeding directly into your payroll process.

Payroll Integration & Compliance: Unifocus integrates with leading payroll and HR platforms to ensure a clean, auditable data flow from clock-out to payslip. The system maintains full compliance with local labour standards, automatically applying jurisdiction-specific overtime rules, holiday entitlement calculations, and pay rate structures — across single properties and multi-site portfolios alike.